0

FAQs

Expand

Why does the door on my 3D Maker not open?

With the 3D Maker that does not have a door opening button, you need to squeeze the door by pressing down on the lip at the top so that the door flexes. This does work better when the unit is at room temperature.

Expand

Why won't the front wheel on my Smart Trike secure into place?

There is more than one design of handlebar connection on the Smart Trikes. For those with the small hole on the front of the handlebars please check that the insert inside the handlebars is the right way round and screwed into place. For a video showing how to do this please email help@mookie.co.uk .If there is not a small hole on the front of the handlebars then line the parts up and press down on the top of the handlebars with more pressure. It can take more force than some customers expect to click the two parts together. Again help@mookie.co.uk have a video to help with this.

Expand

Why will my Pebli Town not work?

There has been a problem with the provider of the Pebli Town App. For further information please email help@mookie.co.uk.

Expand

I have missed off the washers from the back wheels or fitted the back wheels back to front. How do I remove the back wheel? (New models with C clip behind back wheel).

Please remove the white C shaped clip from behind the back wheel and the small screw from the middle of the plug. You can now slide the wheel down the axle to access the wings of the plug through the slots in the axle. Press the wings of the plug in and push the plug up and out of the axle. The plug should remain intact but a spare has been included in the small parts pack if required.

Expand

I have attached the front wheel without fitting the mudguard. How do I remove the front wheel?

There is a release catch for the front wheel, behind the small hole in the metal, between the handlebars and front wheel. Insert a thin screwdriver or similar all the way into the hole and press in the catch. You will feel the front wheel release for removal.Please see the video at the link below:http://youtu.be/pDwYfMP1ncs 

Expand

I have attached the handlebars to the front wheel without putting them through the chassis. How do I get them apart?

There is a release catch to separate the front wheel from the handlebars. There is a rectangle slot cut out in the metal between the handlebars and the front wheel with plastic behind it. Press the plastic in using the Allen key and you will feel the front wheel release.

Expand

I need help with Kazooloo

For help and advice on using Kazooloo please visit the support section on http://kazooloo.com/

Expand

If something is missing from my Ecoiffier set can I get it sent to me?

If when you open your Ecoiffier set a part is missing then please email help@mookie.co.uk with an image of your receipt, the product number from the top corner of the box, and your full address. To help identify the correct part a photo of the box showing the missing part could also be sent.

Expand

Why do the handlebars on my scramblebug not click securely into place?

It can take a bit more pressure to click the handlebars into place than some people expect. The best way is to line the handlebars up into the correct position and give each one a sharp slap on the top. This should lock the push-pins down into the socket. Please be careful not to injure yourself when doing this.

Expand

Why does the gel not harden when the item is placed into the unit and the timer pressed?

If new batteries have been inserted in the unit and the door shuts securely then there may be a problem with the UV function on the unit.Please email help@mookie.co.uk with a copy of your proof of purchase and a photo of the batch code and CE information from the underside of the unit.

Expand

Why does the door not stay shut on my 3D unit?

As indicated on the instruction sheet the “open” button on top of the unit must be pressed to release the catch before the door is opened. Opening the door without pressing the button will result in the catch becoming damaged. This part is not replaceable.

Expand

Why does my 3D Maker not work?

It is important to use new batteries in your 3D maker unit as old or reused batteries will not be powerful enough to work the unit.

Expand

Can I get extra help with assembling my Smart Trike?

There are official Smart Trike videos on YouTube showing how to assemble most of the newer models.

Expand

I have put my back wheel on back to front or left the washers off. Can I remove the back wheel to sort this out?

There are several designs of fixing for the Smart Trike back wheels.If there is a C shaped clip on the axle behind the back wheel then the wheel can be removed without damaging the fixing. Unclip the C clip from the axle and slide the wheel down so that you can see slots in the axle. Unscrew the small screw from the middle of the fixing. Then press in the small wings through the slots in the axle and push the fixing out. The wheel can then be removed.If there is not a C shaped clip on the axle behind the wheel then the fixing on this model is not designed to be removed and will break. One spare clip is included in with the Allen key but further ones can be purchased from this website but please make sure to purchase the correct size for your model. Remove the small screw from the middle of the fixing and prise the fixing out of the axle. Please be careful not to injure yourself when doing this. Remove any broken bits left in the axle before fitting the new fixing.

Expand

Will the rain cover fit my trike that has a curved canopy?

Although the Smart trike rain cover was designed for the trikes with flat canopies it does still fit over the ones with the curved canopies. It does not however cover the large bag at the back.You can order the rain cover from our website www.mookie.co.uk by selecting Spare Parts from the bottom left of the page. From the first drop down box select SmarTrike, then enter part code 9976RPC into the third search box along and follow the steps to complete the purchase.The rain covers are £12.00 each including postage and packaging.Smart Trike currently have no plans to make a rain cover for the curved canopy design.

Expand

How does the “touch steering” work?

With the “Touch Steering” system, the parent handle itself does not turn, all the steering is on the swivel wheel at the front. As you walk forward and put pressure left and right on the top of the parent handle the front wheel should turn left or right.The steering lock on the handlebars must be in the unlocked position while the parent handle is being used. This means when you turn the front handlebars they do not control the front wheel.Press the red button on the front mudguard down and holding it down turn the whole front wheel all the way round until the red button is on the opposite side of the wheel. From the point of view of the rider the button should be on the right for parent handle steering and on the left for front handlebar steering. When in position the red button should pop back up by itself and should not be pulled upwards or outwards.The steering does work better with the child in place as the weight helps to press the wheel to the floor.Please check that the front wheel is correctly and securely attached. You should be able to pull on the front wheel and it remains attached to the trike.Please see the below video link showing how to oil/grease the steering mechanism as this will help the steering move more smoothly.https://www.youtube.com/watch?v=ZjPW_lfH3Vk

Expand

How does the 360° steering work?

When the red button on the mudguard is clicked down then the front wheel will swivel freely all the way round. This allows the trike to be steered going forwards and backwards. The parent handle itself does not turn but as you walk forward and put pressure left and right on the top of the handle the trike should turn left and right. The system does work better with the child in the trike as the weight helps to press the front wheel to the floor. Smart Trike advise the below information when using the 360 steering model with the parent control: "In the first stage, the child's feet need to be on the footrest and the pedals closed/folded. At this stage the front wheel clutch should be fully opened. It is disengaged the pedals movement. When the clutch is disengaged there is no power behind the pedals." If the red button is clicked down, but the front wheel is not swivelling freely all the way round then it may need to be lubricated with a product like petroleum jelly or WD40. To do this you will need to remove the front wheel. Beneath the T logo at the front of the trike is a small hole. On the handlebars below the T logo is a small hole. Insert a thin screwdriver into the hole to press the release catch that with allow the front wheel to be removed.Coat the top of the mudguard and bottom of the metal shaft with petroleum jelly and reattach the front wheel. The wheel should now work smoothly so that when you put pressure left or right on the top of the parent handle the trike turns left or right without sticking.

Expand

Why is the bottom pole in my Swingball not stable and why does it move around in the base?

The small collar on the bottom tube must be underneath the lid and not on top of it. Place the foot of the bottom pole in the small cup in the bottom of the base. Then slide the lid over the top of the pole, fill the base with sand or water, push the lid down so that it sits on the collar and clip the lid down to the base. 

Expand

My Ball and Tether does not travel around the head of my Swingball?

Attach the ball and tether to the head of the Swingball at an angle. One side of the string loop needs to be higher than the other for it to travel up and down the grooves in the spiral head.

Expand

Can I amend my Swingball base from a spike to an all surface base or vice versa?

We advise all customers not to amend or add to models as it changes the strength and stability of the product. The tubes are also different diameters for different models. We do not take responsibility for damages and injuries that may occur from a modified item.

Expand

How do I move the seat on my Recliner Smart Trike?

There are round buttons either side of the chair, push them in at the same time and the seat will recline.To move the seat backwards and forwards you will find a rectangular lever under the padding on either side. Slide both these outwards and then push the seat back (the seat cannot be slid back when the rigid harness and additional footrest are in use).

Expand

Can I fit a canopy to my model of Smart Trike?

Smart Trike do not supply canopies to add to trikes that were not supplied with one.

Expand

How does the brake mechanism work on my Smart Trike?

Push down with foot to apply the brake; it will only stop the back wheel closest to it. This is a parking brake not a full braking system and will not be strong enough to prevent rolling on a steep slope or hill.

Expand

The toy mobile phone does not work on the Zoo Smart Trike Range?

Please be advised that all mobiles on the Smart Trike range only work with non-alkaline batteries such as retailer own brand. They do not work with alkaline batteries such as Duracell. Should it still not work after trying non-alkaline batteries then we will replace the phone free of charge. (This is being changed so that the phones can be used with alkaline batteries). 

Expand

What is the white bit of string attached to the safety pin on the parent handle?

The string is there to help avoid the pin being lost when the parent handle is not fitted to the trike. The string can be tied to the parent handle or body depending on the model.

Expand

Why are there no fabric straps on my Smart Trike?

There are many different models in the Smart Trike range and not all of them have fabric straps. With some models fabric straps can be purchased and added to the trike. As there are different fixings on different models, please email a photo of your trike to help@mookie.co.uk and they will advise.

Expand

The safety belts are not long enough?

The safety belts are all a standard size for each model.We do not have stock of longer straps but please check that they have been extended to their fullest length as most are adjustable.

Expand

My height adjustable parent handle will not extend, it seems to be stuck?

Remove the parent handle from the trike. Place the parent handle between your legs so that the side of your feet are holding the bottom. Push the button down hard with one hand and with the other wiggle the handle while pulling up. You may find that some of the parts are stiff due to temperatures changing in transit and storage but will ease when moved a few times.

Expand

The pedal has come off of my trike, how do I replace it?

With some models if you have the pedal we can just send a replacement locking washer and some instructions on how to reattach it.If the pedal has been lost we will have to replace that too, please contact us via the form on this website. 

Expand

The rigid harness (safety bar) keeps popping out of the handle bar compartment (not Recliner or All In One)?

To secure the rigid harness on your Smart Trike, make sure that the bolt for the seat is placed in the correct hole on the body. The harness should then clip into the handlebars first and then over the back of the seat to secure it into place. With the classic models, Zoo, Deluxe, Steer & Grow etc. the seat must be screwed into the front hole on the body and with the Lollipop, Bonbon, Cookie and Candy and “Touch Steering” models the seat must be secured in the back hole on the body. With these models please make sure that all lugs and grooves are lined up and clicked securely into place in the seat and the rigid harness.

Expand

My trike will not steer using the parent handle at the back, or will not steer much or more to one side than the other? (Not “Touch Steering”)

The parent handle is really there to guide the trike and has about a 15 degree turning circle. Some trikes may turn more to the right than the left but this tends to be an increase in the turning circle rather than a reduction. On the My First, Cupcake & All In One models the parent handle does not steer the front wheel. On other models if the parent handle does not turn the front wheel it could be that the cable inside the body has become disconnected. The cable can be replaced but it does mean taking the body of the trike apart. Email help@mookie.co.uk for instructions on how to do this. If the turning circle is more on one side than the other there is an adjustment screw in the underside of the trike body beneath where the footrests clip into place. You can turn this to adjust the steering.

Expand

The hub-cap on the back wheel of my Zoo trike has fallen off?

It has been noted that on some Zoo trikes the hub-cap on the back wheel may become detached and fall off. It can be re-attached by placing the back coloured part of the wheel through the main wheel, lining up the hub-cap and pressing it firmly into place. Smart Trike has advised that glue can be used to secure the hub-cap in place but please make sure that the glue used is suitable for plastic. If the hub-cap is lost please contact Customer Service via the form on this website to request a replacement.

Expand

I can’t attach the back wheels to the axle on my Recliner/Zoo Smart Trike?

Place the axle upright with a back wheel on the top and press down firmly until you can hear a click (make sure you are on a surface that will not be marked), this means the wheel is attached securely. Repeat for the remaining wheel.Once attached the back wheels on the Zoo & Recliner models cannot be removed from the axle. If a back wheel needs to be replaced for whatever reason all three parts, (both back wheels & the axle) will need to be replaced. 

Expand

The handlebars are back to front when assembling them together with the front wheel? (Not “Touch Steering”)

Take the handlebars off the front wheel and take the front wheel out of the body. Turn the front wheel round and put back through body to attach the handlebars the correct way round. The square holes should always be at the front.

Expand

I can’t get the nut & bolt through the hole to attach the front wheel to the handlebars or back axle to the main body of the trike? (Not “Touch Steering”)

On the front fork and handlebars and the back axle and body you have a square and a circle hole in each of the two parts.These need to be lined up square-to-square, circle-to-circle. The bolt goes through the square hole and the nut screws into place at the round hole.

Expand

The pedals on my Smart Trike still rotate when the clutch is disengaged?

The pedals will continue to rotate when the clutch is disengaged, however there is no force transmitted from the front wheel to the pedals or visa versa. As long as the clutch is pulled out correctly the pedals will stop rotating as soon as they come into contact with anything. After some use the pedals will stop rotating when the trike is moving.

Expand

One of the bolts or screws has worked loose?

It is important that all the bolts, screws, push-pins and the safety pin are checked regularly. As with any item, subjected to vibrations, parts can work loose as part of normal wear & tear.

Expand

The seat has been attached but wobbles? (Not All In One or Recliner models)

To secure the seat in place on the body of the trike thread the seat bolt through the seat and both the bottom parts of the fabric straps. Line the bolt up with the front hole in the body if using the rigid harness on classic, Deluxe, Fresh, Premium, Zoo and Steer and Grow models. Line the bolt up with the back hole on the Lollipop, Bonbon, Cookie and Candy models when using the rigid harness. Make sure that the bolt is straight so that it does not cross thread. Press the seat firmly down onto the frame of the body so that it fits snuggly and keeping the pressure up with one hand tighten the bolt using the Allen key provided with the other. DO NOT OVER TIGHTEN THE BOLT. Over tightening of the seat bolt can lead to the seat cracking. Turn the Allen key clockwise until the seat feels secure and does not wobble. It is important to keep the seat pressed down whilst turning the bolt for the most secure fit. 

Expand

The footrest tucked into the body is stuck?

Place the trike upside down with the front wheel furthest away and the underneath of the body visible. You will see the footrest is a T shape metal bar with a plastic connector at the bottom and a lip that sticks out. Slide the connector toward the back wheels and with your other hand lift the footrest (metal T) out of the body. When at full extension it will click into place, then fold the footrests out at right angles.

Expand

The holes in my parent handle do not line up with ones in the body to allow the safety pin to thread through?

When attaching the parent handle, put it in place and then apply a sharp firm force to the top to align the holes for the pin to go through at the bottom. PLEASE CHECK THAT THE SAFETY PIN HAS BEEN CLICKED SECURELY SHUT EVERY TIME THAT IT IS ATTACHED. If it is not properly secured the pin can work loose leading to the parent handle becoming detached. NEVER PLACE THE ENTIRE WEIGHT OF TRIKE AND CHILD SOLELY ON THE PARENT HANDLE. The parent handle is only for guiding the trike and is not designed to be used to lever the trike up and down steps. 

Expand

There are no nuts, bolts or screws in the box?

Only “Touch Steering” models have a small parts pack included in the box containing the fixings for the back wheels.Any Models that are not “Touch Steering” do not have a separate bag of nuts & bolts. All nuts, bolts and screws are in the positions they need to be in. For example the seat bolt can be found in one of two holes in the top of the main body. If any parts are missing then please note the letter from the instructions or the parts that they join together and email to Customer Services via the “contact us” on this website. 

Expand

Wheel durability?

If the trike is over six months old then we would consider any damage to the wheels to be normal wear & tear from the trike travelling on pavements etc. As with a car you would not expect the tyres to last as long as the chassis, they are a consumable part.If the trike is under six months old then we do of course replace the parts free of charge, proof of purchase will be required.

Expand

How do I remove the front wheel on “Touch Steering” trikes?

If you do not have the small hole on the front of the trike to access the release clip then please follow the information below to remove the front wheel. Unscrew the ball section on the front handlebars and inside you will find a push-pin. Push this in (you may need a screwdriver or similar but please be careful) and the handlebars will release so that they can be removed. The front wheel should then pull out. 

Expand

How do I get the front wheel on my “Touch Steering” trike to attach correctly?

Inside the front fork on the newer models there are shock absorbing springs.When you push down on the handlebars to lock the front wheel into place these springs will take up some of the down force. It may be that to lock the front wheel securely into place takes more pressure than you expect.Line everything up as per the instructions and use your whole body weight to press down in the middle of the handlebars. When the front wheel is correctly attached it cannot be pulled off with out releasing the push-pins fixing it in place.

Expand

Can I buy a Rain Cover for my Smart Trike?

You can buy the rain cover as an addition to your Smart Trike from our website.These are £12.00 each including postage and packaging.These can be fitted to any trike using the sun canopy.