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FAQs

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I have missed off the washers from the back wheels or fitted the back wheels back to front. How do I remove the back wheel? (New models with C clip behind back wheel).

Please remove the white C shaped clip from behind the back wheel and the small screw from the middle of the plug. You can now slide the wheel down the axle to access the wings of the plug through the slots in the axle. Press the wings of the plug in and push the plug up and out of the axle. The plug should remain intact but a spare has been included in the small parts pack if required.

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I have attached the front wheel without fitting the mudguard. How do I remove the front wheel?

There is a release catch for the front wheel, behind the small hole in the metal, between the handlebars and front wheel. Insert a thin screwdriver or similar all the way into the hole and press in the catch. You will feel the front wheel release for removal.Please see the video at the link below:http://youtu.be/pDwYfMP1ncs 

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I have attached the handlebars to the front wheel without putting them through the chassis. How do I get them apart?

There is a release catch to separate the front wheel from the handlebars. There is a rectangle slot cut out in the metal between the handlebars and the front wheel with white behind it. Press the white in using the Allen key and you will feel the front wheel release.

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I need help with Kazooloo

For help and advice on using Kazooloo please visit the support section on http://kazooloo.com/

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How can I expand my Pebli board?

Pebli expansion packs are on the way, and will allow you to extend your Pebli world. Expansion packs include a board cover, 4 new characters and 4 new environments as well as access to a new Pebli app.

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I have lost a Pebli Town environment / environments, how can I replace this and can I still play Pebli Town?

Please contact our consumer services team at 01525722769

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I have lost my Pebli Characters / Character, how can I replace this and can I still play Pebli Town?

Please contact our consumer services team at 01525722769

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How do I know if my Pebli board batteries are running low?

If the batteries are running low the board light will be red. 

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If the screen has been left for too long, what should I do?

If there are any X buttons on the right hand side of the device screen, press this X button and you should be faced with some new options.If there is still no response, press the blue button to reactivate the mode. 

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The board is not responding at all?

Please check batteries are in and working correctly.Reconnect the board to the device as shown in part 2.If this is still not working we recommend you uninstall the app and download it again as shown in part 1.Connection to the board might take some time (over a minute to connect), so please ensure you give it enough time and press the button a few times.Ensure your Bluetooth settings are on and correct.If the connection still fails please contact our consumer services team.

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The characters are not responding to being placed on the board hot spots?

If any of the characters aren’t responding to the hot spot the best way to check this is to complete the tutorial at the start of Pebli Town.If any of the characters or locations don’t work during the main tutorial then this means there is a problem with the hotspot recognition and the product may be defective. 

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The app keeps shutting down?

Make sure your device is compatible with Pebli Town.Restart your device by holding down the power button. 

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I am unable to download Pebli Town onto my device

Ensure your device is connected to Wi-Fi and Bluetooth is turned on.Make sure there is enough available space on your device; Pebli Town requires 1.2gb to downloadRestart your device by holding down the power button on your device.Delete the app and start the download process again.

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How do I turn Pebli Town off?

To turn the Pebli board off you need to kill the app (completely shut it down). You will need to look at your devices instructions if you are unsure how to do this.Once the app is shut down, the green light on the Pebli board will stop flashing after around 1 minute. 

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Which characters do I use in each mode?

You will be prompted on screen and via the narrators voice to select a character in each mode.

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How do I know what Mode I am in?

If you are in game mode you will see a game icon in the top left hand corner of the screen.If you are in story mode you will see a story icon in the top left hand corner of the screen.If you are in create mode you will see Pebli town with a record button on the base of the screen.If you are in video mode you will see a cinema style scene.

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How do I move onto a new mode?

To select a play mode, simply press the blue button on the board and then select your chosen play mode by pressing the on screen play mode icon.

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My Pebli board still will not connect to my device

Check to make sure your device is compatible with Pebli Town, a full compatibility list can be found at toysalive.comEnsure the Bluetooth on your device is turned on and not connected to any other device.Close and kill the app on your device (instructions on how to kill apps can be found in your device instruction manual). Wait for the green light on the board to stop flashing. Now reopen the app and repeat the process of connecting the Pebli Board.If this fails then delete the app from your device and download the app again. Once the app has downloaded repeat the process of connecting the Pebli board to your device.Restart your device by holding down the power button on your device. 

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Where are the Bluetooth set up tools in my device?

These are usually found under settings, please use your device instructions to locate these settings.

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What Bluetooth connections do I need?

Pebli requires your device to have BLE (Bluetooth Low Energy), also referred to as Bluetooth 4.0. 

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The light on the board will not light up

Ensure the batteries are in correctly.If the light is flashing and not a solid light this means the app is not connected to the Pebli board or the app is not open.If the Pebli board cannot find an app to connect to it will stop flashing after approx. 30 seconds.Reopen the Pebli app so you can see the graphic with a hand and the board shown. Re-press the blue button, the green light will stop flashing and become a constant light once the board has connected to your device. This may take up to 1 minute.If the light is red then this indicates that the batteries are running low and will soon need changing.

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Where do the 4 characters go?

The on screen instructions will indicate where to place each character, they do not need to be located on the board at the start of the game play. 

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What are the 4 coloured tabs for on the board cover?

The coloured tabs represent a town location, the colours match the colour of the town set prop. 

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How do I add / replace batteries?

You will need a Philips Screwdriver and 2 x AA Batteries.The batteries are located on the back / underside of the board.

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When will I know the Pebli app is ready to play?

You will be faced with a Pebli Town environment on screen and the Pebli characters will start asking you to interact with the Pebli board.Before you play you will need to add on the Pebli Board cover and the Pebli Town environments. 

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My Download has stopped?

If the Pebli Town app has stopped downloading then there is most likely an issue with your internet connection. Open an internet browser on your device to check that the Wi-Fi connection is working correctly.If the problem persists then restart your device.

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Why is the Pebli app still downloading on my device?

Depending on your internet connection, the app my take some time to download. Unless prompted by the app that there is an error with the internet connection then the app will continue to download.If you update the Pebli Town app you may be required to go through this download period again as Pebli Town downloads new content. 

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What do I do once the Pebli App is downloaded onto my device?

You will be prompted to press the blue button on the Pebli board.The green light will light up and flash until it is connected to the Pebli app, once it is connected the light will be on continually and the screen will change to the 4 Pebli characters shown in the Pebli world.Once this screen appears all you have to do is press the blue button to enter the Pebli App.If the button does not respond, please press again slightly harder.

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What internet strength and Wi-Fi requirements do I need to play / download Pebli Town?

Internet is only required to download Pebli Town and to play the Video Room mode.Download time and the streaming of the Videos in Video Room will be effected depending on your internet strength and the number of users connected to your internet.

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How big is the Pebli App / How much space do I need on my device for the Pebli App?

Pebli Town requires 1.2gb of space to download onto your device.If you wish to use the Pebli App and you do not have space on your device, you will need to delete other apps / empty storage on your device. Please ensure you back up anything you delete – we are not responsible for anything you delete to download Pebli onto your device.

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What devices are compatible with Pebli Town?

A full list of compatible devices are below. If you are unsure which model you own, then you can check the model number which will be located on the back of your tablet. For Apple devices these all begin with an ‘A’ AppleiPad 4 – A1458, A1459, A1460iPad 3 – A1416, A1430, A1403iPad Air – A1474, A1475, A1476iPad Air 2 – A1566, A1567iPad Mini 2 – A1489/A1490/A1491iPad Mini 3 – A1599/A1600 AndroidSamsung Galaxy Tab ProSamsung Galaxy Tab 4 (Model No. SMT530)Samsung Galaxy Tab SSamsung Galaxy Note 3Google Nexus 7 (Model No. K008 & K009)Google Nexus 9Sony Xperia Tablet Z2Tesco Hudl 2Lenovo Yoga 2

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How do I download the Pebli App?

Search for ‘Pebli’ in the Apple App Store / Google Play Store. You will see an icon with all 4 characters on it and the developer will be listed as Seebo, download this app.Once it has downloaded onto your device press to open.You will now be prompted to choose a language, scroll until you find your language and press the green tick button on screen to select.You will need to read the T&C and then press the green tick button on screen to agree with them.The Pebli App will now download your selected language app onto your device. You will see a download screen, which may take a while to download depending on your internet connect strength. You should see the progress bar moving as the download progresses.Once the app is completely downloaded to your device you will then be able to see a prompt to connect your Pebli board with the device by pressing the blue board button.

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If something is missing from my Ecoiffier set can I get it sent to me?

If when you open your Ecoiffier set a part is missing then please email help@mookie.co.uk with an image of your receipt, the product number from the top corner of the box, and your full address. To help identify the correct part a photo of the box showing the missing part could also be sent.

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Why does the Pebli App crash on my tablet or phone?

There could be several reasons why this is happening.If the troubleshooting steps do not resolve the issue, then the first step to working out what the problem is would be to email a close up photo of the model information from the back of your tablet to help@mookie.co.uk  . Once we can identify exactly which device you have we can start to investigate what is going wrong.

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Why do the handlebars on my scramblebug not click securely into place?

It can take a bit more pressure to click the handlebars into place than some people expect. The best way is to line the handlebars up into the correct position and give each one a sharp slap on the top. This should lock the push-pins down into the socket. Please be careful not to injure yourself when doing this.

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Why does the gel not harden when the item is placed into the unit and the timer pressed?

If new batteries have been inserted in the unit and the door shuts securely then there may be a problem with the UV function on the unit.Please email help@mookie.co.uk with a copy of your proof of purchase and a photo of the batch code and CE information from the underside of the unit.

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Why does the door not stay shut on my 3D unit?

As indicated on the instruction sheet the “open” button on top of the unit must be pressed to release the catch before the door is opened. Opening the door without pressing the button will result in the catch becoming damaged. This part is not replaceable.

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Why does my 3D Maker not work?

It is important to use new batteries in your 3D maker unit as old, reused batteries do not seem powerful enough to work the unit.

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Can I get extra help with assembling my Smart Trike?

There are official Smart Trike videos on YouTube showing how to assemble most of the newer models.

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I have put my back wheel on back to front or left the washers off. Can I remove the back wheel to sort this out?

The clip in the back wheel is not designed to be removed and will have to be broken to get the wheel back off. One spare clip is included in the small parts pack if required.Remove the small screw and prise the clip out of the axle. Please be careful when doing this not to injure yourself.Remove any broken bits of the clip from the axle to allow the replacement clip to be fitted.Replacement clips can be purchased from our website. The part code is 9675PLUG and they are £2.50 for two to cover postage and packaging.

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Will the rain cover fit my trike that has a curved canopy?

Although the Smart trike rain cover was designed for the trikes with flat canopies it does still fit over the ones with the curved canopies. It does not however cover the large bag at the back.You can order the rain cover from our website www.mookie.co.uk by selecting Spare Parts from the bottom left of the page. From the first drop down box select SmarTrike, then enter part code 9976RPC into the third search box along and follow the steps to complete the purchase.The rain covers are £12.00 each including postage and packaging.Smart Trike currently have no plans to make a rain cover for the curved canopy design.

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How does the “touch steering” work?

With the “Touch Steering” system, the parent handle itself does not turn, all the steering is on the swivel wheel at the front. As you walk forward and put pressure left and right on the top of the parent handle the front wheel should turn left or right.The steering lock on the handlebars must be in the unlocked position while the parent handle is being used. This means when you turn the front handlebars they do not control the front wheel.Press the red button on the front mudguard down and holding it down turn the whole front wheel all the way round until the red button is on the opposite side of the wheel. From the point of view of the rider the button should be on the right for parent handle steering and on the left for front handlebar steering. When in position the red button should pop back up by itself and should not be pulled upwards or outwards.The steering does work better with the child in place as the weight helps to press the wheel to the floor.Please check that the front wheel is correctly and securely attached. You should be able to pull on the front wheel and it remains attached to the trike.Please see the below video link showing how to oil/grease the steering mechanism as this will help the steering move more smoothly.https://www.youtube.com/watch?v=ZjPW_lfH3Vk

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How does the 360° steering work?

When the red button on the mudguard is clicked down then the front wheel will swivel freely all the way round. This allows the trike to be steered going forwards and backwards. The parent handle itself does not turn but as you walk forward and put pressure left and right on the top of the handle the trike should turn left and right. The system does work better with the child in the trike as the weight helps to press the front wheel to the floor. Smart Trike advise the below information when using the 360 steering model with the parent control: "In the first stage, the child's feet need to be on the footrest and the pedals closed/folded. At this stage the front wheel clutch should be fully opened. It is disengaged the pedals movement. When the clutch is disengaged there is no power behind the pedals." If the red button is clicked down, but the front wheel is not swivelling freely all the way round then it may need to be lubricated with a product like petroleum jelly or WD40. To do this you will need to remove the front wheel. Beneath the T logo at the front of the trike is a small hole. On the handlebars below the T logo is a small hole. Insert a thin screwdriver into the hole to press the release catch that with allow the front wheel to be removed.Coat the top of the mudguard and bottom of the metal shaft with petroleum jelly and reattach the front wheel. The wheel should now work smoothly so that when you put pressure left or right on the top of the parent handle the trike turns left or right without sticking.

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Why is the bottom pole in my Swingball not stable and why does it move around in the base?

The small collar on the bottom tube must be underneath the lid and not on top of it. Place the foot of the bottom pole in the small cup in the bottom of the base. Then slide the lid over the top of the pole, fill the base with sand or water, push the lid down so that it sits on the collar and clip the lid down to the base. 

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My Ball and Tether does not travel around the head of my Swingball?

Attach the ball and tether to the head of the Swingball at an angle. One side of the string loop needs to be higher than the other for it to travel up and down the grooves in the spiral head.

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Can I amend my Swingball base from a spike to an all surface base or vice versa?

We advise all customers not to amend or add to models as it changes the strength and stability of the product. The tubes are also different diameters for different models. We do not take responsibility for damages and injuries that may occur from a modified item.

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How do I move the seat on my Recliner Smart Trike?

There are round buttons either side of the chair, push them in at the same time and the seat will recline.To move the seat backwards and forwards you will find a rectangular lever under the padding on either side. Slide both these outwards and then push the seat back (the seat cannot be slid back when the rigid harness and additional footrest are in use).

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Can I fit a canopy to my model of Smart Trike?

Smart Trike do not supply canopies to add to trikes that were not supplied with one.

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How does the brake mechanism work on my Smart Trike?

Push down with foot to apply the brake; it will only stop the back wheel closest to it. This is a parking brake not a full braking system and will not be strong enough to prevent rolling on a steep slope or hill.

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The toy mobile phone does not work on the Zoo Smart Trike Range?

Please be advised that all mobiles on the Smart Trike range only work with non-alkaline batteries such as retailer own brand. They do not work with alkaline batteries such as Duracell. Should it still not work after trying non-alkaline batteries then we will replace the phone free of charge. (This is being changed so that the phones can be used with alkaline batteries). 

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What is the white bit of string attached to the safety pin on the parent handle?

The string is there to help avoid the pin being lost when the parent handle is not fitted to the trike. The string can be tied to the parent handle or body depending on the model.

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There are no fabric straps?

Fabric straps are not on all Smart Trike models, we have many Smart Trike models in our range, and a lot of them look very similar in colour. We advise all customers when buying a Smart Trike to check what specifications it has and the extras it comes with. Each Smart Trike in our range is different in and sometimes the retailer you purchase it from can affect this. 

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The safety belts are not long enough?

The safety belts are all a standard size for each model.We do not have stock of longer straps but please check that they have been extended to their fullest length as most are adjustable.

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My parent handle will not extend, it seems to be stuck?

Remove the parent handle from the trike. Place the parent handle between your legs so that the side of your feet are holding the bottom. Push the button down hard with one hand and with the other wiggle the handle while pulling up. You may find that a lot of the parts are stiff due to temperatures changing on transit and storage.

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The pedal has come off of my trike, how do I replace it?

With some models if you have the pedal we can just send a replacement locking washer and some instructions on how to reattach it.If the pedal has been lost we will have to replace that too, please contact us via the form on this website. 

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The rigid harness (safety bar) keeps popping out of the handle bar compartment (not Recliner or All In One)?

To secure the rigid harness on your Smart Trike, make sure that the bolt for the seat is placed in the correct hole on the body. The harness should then clip into the handlebars and over the back of the seat to secure it into place. With the classic models, Zoo, Deluxe, Steer & Grow etc. the seat must be screwed into the front hole on the body and with the Lollipop, Bonbon, Cookie and Candy and “Touch Steering” models the seat must be secured in the back hole on the body. With these models please make sure that all lugs and grooves are lined up and licked securely into place the seat and the rigid harness.

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My trike will not steer using the parent handle at the back, or will not steer much or more to one side than the other? (Not “Touch Steering”)

The parent handle is really there to guide the trike and has about a 15 degree turning circle. Some trikes do turn more to the right than the left but this tends to be an increase in the turning circle rather than a reduction. On the My First, Cupcake & All In One models the parent handle does not steer the front wheel. On other models if the parent handle does not turn the front wheel it could be that the cable inside the body has become disconnected. This would mean that the body itself will need to be replaced. If the turning circle is more on one side than the other there is an adjustment screw in the underside of the trike body beneath where the footrests clip into place. You can turn this to adjust the steering.

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The hub-cap on the back wheel of my Zoo trike has fallen off?

It has been noted that on some Zoo trikes the hub-cap on the back wheel may become detached and fall off. It can be re-attached by placing the back coloured part of the wheel through the main wheel, lining up the hub-cap and pressing it firmly into place. Smart Trike has advised that glue can be used to secure the hub-cap in place but please make sure that the glue used is suitable for plastic. If the hub-cap is lost please contact Customer Service via the form on this website to request a replacement.

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I can’t attach the back wheels to the axle on my Recliner/Zoo Smart Trike?

Place the axle upright with a back wheel on the top and press down firmly until you can hear a click (make sure you are on a surface that will not be marked), this means the wheel is attached securely. Repeat for the remaining wheel.Once attached the back wheels on the Zoo & Recliner models cannot be removed from the axle. If a back wheel needs to be replaced for whatever reason all three parts, (both back wheels & the axle) will need to be replaced. 

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The handlebars are back to front when assembling them together with the front wheel? (Not “Touch Steering”)

Take the handlebars off the front wheel and take the front wheel out of the body. Turn the front wheel round and put back through body to attach the handlebars the correct way round. The square holes should always be at the front.

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I can’t get the nut & bolt through the hole to attach the front wheel to the handlebars or back axle to the main body of the trike? (Not “Touch Steering”)

On the front fork and handlebars and the back axle and body you have a square and a circle hole in each of the two parts.These need to be lined up square-to-square, circle-to-circle. The bolt goes through the square hole and the nut screws into place at the round hole.

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The pedals on my Smart Trike still rotate when the clutch is disengaged?

The pedals will continue to rotate when the clutch is disengaged, however there is no force transmitted from the front wheel to the pedals or visa versa. As long as the clutch is pulled out correctly the pedals will stop rotating as soon as they come into contact with anything. After some use the pedals will stop rotating when the trike is moving.

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One of the bolts or screws has worked loose?

It is important that all the bolts, screws, push-pins and the safety pin are checked regularly. As with any item, subjected to vibrations, parts can work loose as part of normal wear & tear.

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The seat has been attached but wobbles? (Not All In One or Recliner models)

To secure the seat in place on the body of the trike thread the seat bolt through the seat and both the bottom parts of the fabric straps. Line the bolt up with the front hole in the body if using the rigid harness on classic, Deluxe, Fresh, Premium, Zoo and Steer and Grow models. Line the bolt up with the back hole on the Lollipop, Bonbon, Cookie and Candy models when using the rigid harness. Make sure that the bolt is straight so that it does not cross thread. Press the seat firmly down onto the frame of the body so that it fits snuggly and keeping the pressure up with one hand tighten the bolt using the Allen key provided with the other. DO NOT OVER TIGHTEN THE BOLT. Over tightening of the seat bolt can lead to the seat cracking. Turn the Allen key clockwise until the seat feels secure and does not wobble. It is important to keep the seat pressed down whilst turning the bolt for the most secure fit. 

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The footrest tucked into the body is stuck?

Place the trike upside down with the front wheel furthest away and the underneath of the body visible. You will see the footrest is a T shape metal bar with a plastic connector at the bottom and a lip that sticks out. Slide the connector toward the back wheels and with your other hand lift the footrest (metal T) out of the body. When at full extension it will click into place, then fold the footrests out at right angles.

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The holes in my parent handle do not line up with ones in the body to allow the safety pin to thread through?

When attaching the parent handle, put it in place and then apply a sharp firm force to the top to align the holes for the pin to go through at the bottom. PLEASE CHECK THAT THE SAFETY PIN HAS BEEN CLICKED SECURELY SHUT EVERY TIME THAT IT IS ATTACHED. If it is not properly secured the pin can work loose leading to the parent handle becoming detached. NEVER PLACE THE ENTIRE WEIGHT OF TRIKE AND CHILD SOLELY ON THE PARENT HANDLE. The parent handle is only for guiding the trike and is not designed to be used to lever the trike up and down steps. 

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There are no nuts, bolts or screws in the box?

Only “Touch Steering” models have a small parts pack included in the box containing the fixings for the back wheels.Any Models that are not “Touch Steering” do not have a separate bag of nuts & bolts. All nuts, bolts and screws are in the positions they need to be in. For example the seat bolt can be found in one of two holes in the top of the main body. If any parts are missing then please note the letter from the instructions or the parts that they join together and email to Customer Services via the “contact us” on this website. 

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Wheel durability?

If the trike is over six months old then we would consider any damage to the wheels to be normal wear & tear from the trike travelling on pavements etc. As with a car you would not expect the tyres to last as long as the chassis, they are a consumable part.If the trike is under six months old then we do of course replace the parts free of charge, proof of purchase will be required.

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I have attached the back wheels the wrong way round, how do I remove them?

The white plugs that attach the back wheels on most of the newer models are not designed to be removed once fitted. You can prise the plugs out (please remove screw first if it has been screwed in) using a flat headed screwdriver but please take care when doing this. The wings that hold the plug in place may break when being removed. Extra white plugs can be purchase from our Customer Service Department. They are part code 9675PLUG and are £2.50 for two to cover postage and packaging. Please call 0845 504 6410 between 9:30am and 5pm, Monday to Friday to place an order.

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How do I remove the front wheel on “Touch Steering” trikes?

Unscrew the ball section on the front handlebars and inside you will find a push-pin. Push this in (you may need a screwdriver or similar but please be careful) and the handlebars will release so that they can be removed. The front wheel should then pull out. 

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How do I get the front wheel on my “Touch Steering” trike to attach correctly?

Inside the front fork on the newer models there are shock absorbing springs.When you push down on the handlebars to lock the front wheel into place these springs will take up some of the down force. It may be that to lock the front wheel securely into place takes more pressure than you expect.Line everything up as per the instructions and use your whole body weight to press down in the middle of the handlebars. When the front wheel is correctly attached it cannot be pulled off with out releasing the push-pins fixing it in place.

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How does the “Touch Steering” work?

On Smart Trikes with the “Touch Steering” system the parent handle does not turn and is not design to be turned or twisted, the steering is all on the swivel wheel at the front. As you push the trike forward just put pressure left and right on the top of the parent handle and the whole trike will turn left or right.For the parent handle steering to work the front handlebars must be unlocked. This means that when you turn the front handlebars they do not control the front wheel. There are two designs of “Touch Steering”, as below:Version 1 – Collar on handlebars.Just above the ball section of the handlebars there is a collar which changes the steering control when you click it up or down. Make sure that the handlebars and front wheel are both facing straight forward. Then click the collar up so that both the locked and unlock padlock symbols are visible. The handlebars should then not control the front wheel. To change it back to the handlebars having control click the collar down.Version 2 – Red button on front mudguard.Facing the trike head-on the red button should be on the right hand side during construction.To change to parent handle control press the red button down and holding it down turn the front wheel round so that the red button is on the opposite (left – head-on) side of the trike. The front handlebars will then not have control of the front wheel. To change it back press the red button down and turn the whole wheel back round.If “Touch Steering” will not work check that all parts have been correctly attached and that nothing is jamming the front wheel. 

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Can I buy a Rain Cover for my Smart Trike?

You can buy the rain cover as an addition to your Smart Trike from our website.These are £12.00 each including postage and packaging.These can be fitted to any trike using the sun canopy.